What Can We Learn From Poor Customer Service?
Today, a bad customer experience can be shared with millions in minutes, yet poor customer service is still common. How can you keep customer happy?
Today, a bad customer experience can be shared with millions in minutes, yet poor customer service is still common. How can you keep customer happy?
Creating content is an essential part of marketing today. But without the right strategy, you could be wasting your time – and even damaging your brand…
Nowadays, offering at least some form of flexible working is essential to attract top talent. CAB Studios share their tips for happier, more productive employees.
Anne Cantelo is Founder and MD of Onyx, with over 30 years experience. She’s worked on client and agency side, for start ups, blue-chips and the public sector (including the Cabinet Office) – and knows that PR has to make a difference. How do you get results?
There’s a whole lot more to PR than being a spin doctor, or swanning around with a glass of bubbles in hand. Onyx’s Natalie Worpole shares her experience and insight into the skills you need to succeed.
Things don’t always run smoothly, even at major events, as the Oscars 2017 proved. What can communications professionals learn from the mistakes made at the Oscars?
Andrew Ellis is Founder at Like Minds. His biography is impressive: you’d be hard pressed to find a band or name that he hasn’t worked with. He shares his event insight with Onyx.
Many introverts shy away from Twitter, hating the idea of sharing themselves online. These 5 strategies will help introverts create an effective Twitter feed without sharing beyond their comfort zone.
Flexible working can make staff happier, more efficient and more creative. Onyx’s Natalie Worpole explains why flexible working suits her – and is beneficial for Onyx Communications too.
Catherine Allen is a digital producer and is recognised as being at the forefront of VR in the UK today. She gives her insight into the ethics of VR creation, and the responsibility VR producers have to make experiences that are good for society.